Quality of Care

Quality of Care

Quality and Safety

Here at Community HealthCare System, we are committed to "Enriching the health and lives of the people we serve" by providing the best and safest care possible to our patients and residents. We take this commitment seriously and strive continuously to improve how we deliver the care that you need.

We do this by voluntarily partnering with other organizations in quality initiatives focused on improving performance. These partnerships allow us to compare our performance to that of other hospitals within the state and the nation. These quality initiatives are also based on proven "best practice" treatment standards developed by health care experts.

Patient Satisfaction

Another way we assess and improve quality at CHCS is by listening to you. How did we do?

CHCS has enlisted the services of National Research Corporation, NRC Health, a nationally recognized leader in the patient satisfaction industry, to administer patient satisfaction surveys to our patients.

Of all the questions we ask, perhaps the best indicator of a high-quality experience is your likelihood to recommend our health care services to others. A higher likelihood to recommend has been shown to be strongly related to greater overall satisfaction. Patients indicate their likelihood to recommend our services, alongside other questions provided on patient satisfaction surveys.

So if you have been a patient in the hospital, seen a provider in the clinic or received outpatient services, you may receive a patient satisfaction survey from NRC Health. We would appreciate if you would take the time to complete the survey so that we may learn from your experience or recognize areas with strengths.

Key Initiatives

Advancing Excellence in America’s Nursing Homes

CHCS is making a difference in the lives of the residents entrusted to its care by focusing on the eight goals of the Advancing Excellence in America’s Nursing Homes Campaign: (1) maintain a stable workforce, (2) consistent assignments, (3) restraint-free, (4) pressure ulcer prevention, (5) pain prevention, (6) advanced care planning, (7) resident/family satisfaction survey and quality improvement, and (8) staff satisfaction (simply stated, happy staff equals happy residents).

Hospital Inpatient Quality Reporting (IQR) Program

The Hospital Inpatient Quality Reporting (IQR) program is a quality data program implemented by the Centers of Medicare and Medicaid Services (CMS). The program is intended to equip consumers with quality of care information to make more informed decisions about healthcare options. It is also intended to encourage hospitals and clinicians to improve the quality of inpatient care provided to all patients.

Hospital Outpatient Quality Reporting (OQR)

The Hospital Outpatient Quality Reporting (OQR) Program is modeled on the IQR Program. Through this initiative, CHCS is making efforts to improve care to our myocardial infarction, chest pain, and stroke patients.

Medicare Beneficiary Quality Improvement Project (MBQUIP)

The Medicare Beneficiary Quality Improvement Project is an initiative of the Federal Office of Rural Health Policy to support all Critical Access Hospitals in implementing quality improvement (QI) initiatives. Through this program, we will report rural-relevant quality measures to develop a national bench-marking system that will be used to evaluate the effectiveness of rural QI initiatives and to identify best practices.